HIPAA CAN-SPAM Awareness for Call Center Organization

The HIPAA Privacy and Security Rules including enhancements from The HITECH Act of 2009 and the Omnibus Rule of 2013, and The CAN-SPAM Act of 2003. This is recommended for all employees of Call Center Organizations having access to protected health information (PHI) and who need awareness training in HIPAA privacy and security rules.

HIPAA CAN-SPAM Spanish Course

Buy Spanish Version of this Course ($25)

Buy an English Version of this Couse ($25)

Target Audience & Examples

Course Overview & Outline

Online Course Features

Course Video Demo

Sample Certificate


Any single individual who works for an organization that provides preventive, curative, promotional or rehabilitative health care services in a systematic way to patients, people, families or communities.


The call center is a centralized office used for receiving or transmitting a large volume of requests by telephone. Different types of healthcare related call centers are for: Billing, Collection, Patient communication, Medical insurance, Dental insurance, Vision insurance, medical answering services.

Course Overview:

  • Slides with Audio: Yes
  • Self-Paced: Yes
  • Avg Completion Time: 1.5 Hours / Course
  • Format: Online Self-Paced Training
  • Number of Total Slides: 63
  • Access: Online Access for 60 Days
  • Certificate of Completion: Yes
  • Certificate Expiry: 2 Years
  • License: Single user license cannot be transferred once a login is assigned.

Course Outline:

  • Agenda
  • Overview of HIPAA
  • HIPAA Act of 1996
  • HIPAA Law Sections
  • HIPAA Sections Flow
  • Federal & State Law
  • The HIPAA Privacy Rule
      • Policies, Procedures & Forms
      • Privacy Rule Requirements
      • What information is covered?
      • Individual Privacy Rights
      • Privacy Breaches
      • Privacy Rule Steps
  • The HIPAA Security Rule
      • Security Rule Requirements
      • Security Rule Categories
  • The HITECH Act
      • HITECH Overview
      • Breach Notification Requirements
      • Business Associate Requirements
      • Covered entities
      • Provider
      • Business Associates
      • Health information
      • Agreements & Contracts
  • The Omnibus Rule
      • Notice of Privacy Practices
      • Authorization versus Consent
      • Individual Privacy rights
      • Permissible Activities
      • Authorization Requirements
      • Defective Authorizations
      • Permissible Activities and Patient Options
  • HIPAA, HITECH & The Omnibus Rule
      • Increased Enforcement
      • Civil Penalties (Effective 2/18/2010)
      • Criminal Penalties
  • Controlling the Assault of Non-Solicited Pornography And Marketing Act of 2003
      • The CAN-SPAM Act
      • The CAN-SPAM Act – Legal Implications
  • Summary
  • Questions?

Register Now for HIPAA CAN-SPAM Course:

Course Features

  • 24 x 7 access from anywhere for self-paced online courses
  • One course for $25 to meet privacy and security awareness training requirement
  • Courses created by HIPAA Expert with practical compliance experience and security expert
  • Course updated for HITECH, Omnibus rule, meaningful use, and breach notification
  • Instantly print or download Nationally Recognized Certificates
  • Complete your course in one hour and get certification
  • Online course with audio and powerpoint slides for easy understanding of training
  • American Disability Act (ADA) compliant course format and delivery
  • 56 pages printed color manual available for purchase
  • Online courses compatible with windows, apple, iPad and other tablets
  • Option to upgrade to Certified HIPAA privacy Associate (CHPA) credential. Spanish Version available too for CHPA.
  • Complete compliance solution available based on your specific needs
  • Unlimited Phone and email Support.

HIPAA CAN-SPAM Awareness for Call Center Organization Training Demo

HIPAA CAN-SPAM Awareness for Call Center Organization Sample Certificate

HIPAA CAN-SPAM Awareness for Call Center Organization Certificate Sample

Print your HIPAA certification immediately online upon successful completion of each course

Certificate for Continuing Education Credits:

Students can buy a CE credits certificate for this course at the time of registration. You will receive one CE credit for this course through the Approved Provider of California Board of Registered Nursing after completing the course.

Email us now at Bob@training-hipaa.net  or call (515) 865-4591 if you have any questions about this course and who should take this course.


Very informative information provided in this course!
Stephanie Speed


Other One Hour HIPAA Certification Courses

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HIPAA CAN-SPAM Awareness for Call Center Organization is rated 4.8 out of 5 by 73 users.


I learned a substantial amount of information pertaining to HIPAA.
Kathy Samarripa

This course was vary helpful and i really understood all the information that was provided.
Samantha Griffith

Great learning material. Somewhat lengthy, but very easy to understand, and will be applied at work.
DeVontae Wilson